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Terms Of Service

 

GENERAL DISCLAIMER OF LIABILITY:

THE SERVICES AND CONTENT FROM OR THROUGH THIS SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION HEREIN MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. THE OWNER OF THIS SITE ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS ON THIS SITE.

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website. We reserve the right to modify these terms at any time. You should therefore check periodically for changes. By using this site after we post any changes, you agree to accept those changes, whether or not you have reviewed them.

HYPERLINK DISCLAIMER:

This site contains links to other Internet sites. Such links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by us. 

COPYRIGHT AND INTELLECTUAL PROPERTY:

All materials on this site are protected by copyright and intellectual property laws and are the property of Flash Point Computing Virtual. Unless stated otherwise, you may access and download the materials located on http://www.fpc-virtual.com only for personal, non-commercial use.

ONLINE BUSINESS HOURS/ RATES AND OTHER FEES:

Online hours of service are weekly Mon-Fri,  Closed on weekends and holidays:  Mon-Fri 9am- 6pm EST. Night hours are available based on prior scheduling, and day hours are always open if online business is open.

Premium Member Dues: are a pay as you go fee of $10.00 per month until customer discontinues using our services, and is only activated when services are needed & can be deactivated at any time.  Renewal of premium membership is the same.  Members have the option to pay quarterly, bi annually or yearly to save money do to instant saving discounts for long term customers. 

If member chooses to receive advanced repair services all fee's will be automatically discounted $10 off each service.

 

SERVICE TERMS:

 

Computer Consultation:  If requested by the client, and if Flash Point Computing Virtual has access to the client?s computer(s), Flash Point Computing Virtual will attempt troubleshooting and a solution through video conferencing, or using some form of virtual support for the regular remote support services as posted on our website.

Virtual Support:  Customer acknowledges that the virtual support configuration, including installation of programs that will allow Flash Point Computing Virtual to troubleshoot the issues, will need to be installed by FPCV during the support session.  Customer must give  authorization for virtual support technician to assist via remote support by a third party hosting website. This process shall be a non-separate part of the troubleshooting session, and customer agrees and acknowledges these performances, as separate installations.  To begin the remote session the customer must acquire  a download of the remote service host programs set-up file, this file download is free of any malicious software, but is necessary  to establish computer to computer communications linkage, for remote support to be possible.

Payments:  You must be 18 years of age or older to accept charges for services and for making any forms of payment using PayPal.  You must have a valid banking system & or credit card that's registered to your name in order to receive the service.

Virtual Access:  Flash Point Computing Virtual Technicians must receive full access to the computer(s) and/or peripheral(s) for the customer to be serviced.  These technicians are dedicated licensed professional's whom shall render the smoothest solution for customer trouble call's.